Shipping

Shipping

Australian Delivery:  Iggy and Lou Lou ship orders within Australia via Australia Post or Couriers Please unless otherwise specified. Shipping for small items is $5.50 and larger items is $9.90.  Selection of multiple items will not attract additional shipping costs within Australia.

International Delivery: Iggy and Lou Lou ship orders internationally (non-Australian Destinations) via Registered Post International delivery or Express Courier International unless otherwise specified. All items can be tracked.  International orders are shipped at rates between $15.00 and $35.00 ($AUD) depending on size.  Selection of multiple larger items will attract a $10.00 additional shipping fee per item due to additional  weight.  International deliveries may be subject to customs inspection and duties applicable to the country of destination. The purchaser is responsible for all duties and charges payable.

Delivery Times: Iggy and Lou Lou will make every endeavour to ship orders within 48 hours from purchase (cleared funds) or the following business day, except during sale times where shipping and handling times may vary. All shipping times are subject to the schedules of the delivery service provider.

Presentation and Wrapping

All Iggy and Lou Lou pieces are beautifully presented in Iggy & Lou Lou packaging and safely bubble wrapped for long or short journeys.

Care for your Iggy and Lou Lou piece

Homewares: Iggy and Lou Lou pieces are made from quartz porcelain which is very durable and hard wearing, however to ensure the long and happy life your piece we recommend you hand wash with warm water and mild detergent. Iggy and Lou Lou use gold, platinum and other lustres on some pieces which can scratch or fade if not cared for correctly. Avoid scratching, rubbing or using abrasive surfaces or agents on these areas.

Jewellery: For the long and happy life of your Iggy and Lou Lou jewels, we recommend the following:
Remove jewellery when showering, swimming and sleeping. Clean porcelain with a soft non-abrasive cloth. Sterling silver chains may darken or oxidize over time. Use a soft silver polish cloth for general cleaning. Oxidized silver chains are surface treated and designed to naturally fade to a burnished silver with wear. We do not recommend overloading your chain with multiple pendants.

Sculpture: Clean porcelain with a soft non-abrasive cloth. Iggy and Lou Lou use gold, platinum and other lustres on some pieces which can scratch or fade if not cared for correctly. Avoid scratching, rubbing or using abrasive surfaces or agents on these areas.

Secure Ordering

The website www.iggyandloulou.com is a safe and secure environment for making purchases online. Payment is made 100% secure using Paypal. Either use an existing Paypal account/login, or if you don’t have a Paypal account, click on the pay via credit card option. 

 

Guarantee

Iggy and Lou Lou takes great care to ensure our customers only ever receive the highest quality jewellery, homewares & sculpture. We make every endeavour to capture the detail of each piece in the photographs and descriptions although all angles may not be visible and normal variations and evidence of the handmade nature of the article should be embraced. This is part of the beauty and charm of each hand made piece. All measurements are approximate.

Claims & Returns

Iggy and Lou Lou must be notified of an incorrect order or damaged item/s within 14 business days of receipt of payment. All returns of damaged or incorrect goods must be authorized by Iggy and Lou Lou; please email admin@iggyandloulou.com for a return authorization/claim number and process. Items must be returned in original condition including packaging and return shipping costs must be paid by the customer and will only be refunded at the discretion of Iggy and Lou Lou. All return delivery care and responsibility for the item resides with the customer. The customer must supply proof of purchase.
The customer should choose carefully. Iggy and Lou Lou does not exchange or refund for change of mind, please see guarantee. Sales are final after 30 days.

Privacy

The integrity and security of your information is very important to Iggy and Lou Lou. Under no circumstances will we share or sell your personal information to anyone outside of our company without your written permission. However, Iggy and Lou Lou reserve the right to release your information if required to do so by legal authorities or by law.

Promotions and Newsletters

Iggy and Lou Lou reserves the right to use your personal information, such as your email address or user profile to notify you of specials, new merchandise, or information related to your business with Iggy and Lou Lou. We will honour your right to opt-out of any such correspondence, if we receive it via phone, email, or written communication.

Modifications

Iggy and Lou Lou reserves the right to make changes to this site and its content (including prices, descriptions, and inventory) without notification to any user or customer, registered or unregistered.

Copyright

This site’s content, including text, logos, images and data is the property of Iggy and Lou Lou and is protected by Australian and international copyright laws. Iggy and Lou Lou grant you access to use this site but prohibit downloading any content, information, images, logos, text, tags, or coding contained within the site. Doing so constitutes copyright violations. Using www.iggyandloulou.com website signifies your agreement with the above policies. We hope you enjoy shopping with us!